Help Center How Can We Assist You Today?

Yes! You can cancel or reschedule up to 4 hours before your appointment. Go to "My Bookings" in your account, find your appointment, and select "Cancel" or "Reschedule". Cancellations within 4 hours may incur a fee.

We sincerely apologize if your pamperer didn't arrive. This is rare but can happen due to emergencies or traffic. Please contact our support team immediately at (555) PAMPER-1 and we'll send a replacement pamperer or provide a full refund.

You can modify your appointment time up to 4 hours in advance. Log into your account, go to "My Bookings", select your appointment, and choose "Reschedule". You'll see available time slots with the same pamperer or similar alternatives.

Log into your Pamperer Dashboard and go to "My Schedule". You can set your available days, hours, and block out time for personal appointments. Changes take effect immediately and clients will see your updated availability.

Please wait 15 minutes, then contact the client via the app. If they don't respond after 30 minutes, you can mark the appointment as "No Show" and you'll still receive 50% payment for the reserved time.

In your Pamperer Dashboard, go to "My Services" and you can set individual rates for each service you offer. Consider local market rates and your experience level. You can adjust rates anytime, but existing bookings honor the original price.

Payment is automatically processed when you book. We accept all major credit cards, debit cards, PayPal, and digital wallets. You'll receive a receipt via email and can view all transactions in your account under "Payment History".

Pamperers are paid weekly via direct deposit every Friday for services completed the previous week. Payment includes your service fee minus the platform fee (typically 15-20%). You can track earnings in your dashboard.

Yes! If you're not satisfied with your service, contact us within 24 hours and we'll issue a full refund. For cancellations more than 4 hours in advance, you'll receive a 100% refund automatically.

All pamperers follow strict hygiene protocols: sanitized equipment, fresh linens, masks when requested, and health screenings. We provide sanitization supplies and require proof of vaccination or recent negative tests for certain services.

We maintain a strict Code of Conduct for all users. This includes professional behavior, respect for boundaries, no harassment, and maintaining a safe environment. Violations result in immediate account suspension and potential legal action.

Yes! All pamperers undergo comprehensive background checks, license verification, and reference checks before joining our platform. We also monitor reviews and conduct regular quality assessments to maintain high standards.