Refunds, Cancellations, & Peace of Mind
We understand that plans change. Our goal is to make cancellations and refunds easy and fair for everyone.
Client Cancellation Policy
Cancel 24+ hours in advance
Full refund or credit
Cancel within 12–24 hours
50% refund
Cancel within 12 hours or no-show
No refund (contractor is compensated for time)
Pamperer is late by 30+ minutes
Contact us for full credit or rebooking
Pamperer Cancellation Policy
Cancellations must be made at least 24 hours in advance
Last-minute cancellations may result in reduced visibility on the platform
Emergency Situations
Contact PMA Support ASAP to preserve your rating
Service Issues?
Session Not Delivered as Expected?
Contact us within 48 hours for a review and possible credit/refund